FAQ

Frequently Asked Questions – OEM Source UK

Find answers to common questions about orders, delivery, returns, warranties, and shopping with OEM Source – your trusted UK electronics retailer.

What are your opening hours?

You can place orders online 24/7 at OEM Source.

Customer support hours:

Messages outside these hours will be answered as soon as possible.

How long does delivery take?

Order before 1pm for next working day delivery.

Standard UK delivery takes 2–5 working days. Orders are not dispatched on weekends.

My order hasn’t arrived — what should I do?

If your order is delayed, please contact us via our Contact page or email support@oemsource.co.uk with your order number.

Our team will investigate and resolve the issue promptly.

Can I return my item?

Yes, we offer a 30-day return policy for peace of mind.

Please ensure items are unused, in original packaging, and include proof of purchase.

Do your products come with a warranty?

Yes — all eligible products include a 12-month warranty from the date of purchase.

If a fault occurs, we will repair or replace the item where possible.

What should I do if my item is faulty?

If you receive a faulty or damaged product, contact us immediately with your order number.

We’ll resolve the issue quickly with a replacement, repair, or refund where applicable.

What do product condition grades mean?

We use standard grading for refurbished or pre-owned electronics:

What payment methods do you accept?

We accept all major payment methods including:

All transactions are securely processed.

Where can I find your policies?

You can view all important information using the links in our website footer, including: